Agent training guide for the Amazon Connect CCP Amazon Connect
Agent Training Guide - Amazon Connect. From the navigation menu on the left, choose phone numbers from the routing menu. Your amazon connect instance and amazon lex bots are ready to use.
Agent training guide for the Amazon Connect CCP Amazon Connect
Agent training guide for the amazon connect ccp. Create a new agent hierarchy. The url to launch the ccp is: 6 new training courses for amazon connect. Amazon connect agent application is now available in us east (n. How to use the ccp. It shows how to perform common tasks, such as login and setup, accept incoming calls, place calls, transfer calls, accept chat, and more. Aws documentation amazon connect administrator guide. Easy search for information using keywords. Amazon connect ccp overview friday, october 30, 2020 launch the ccp friday, october 30, 2020 log in and log out of the amazon connect ccp friday, october 30, 2020 quick start cheat sheet for training agents on amazon ccp friday, october 30, 2020 accept incoming calls friday, october 30, 2020 make.
The future of interactive customer service is now available to you, at a very low cost. The following video introduces you to the contact control panel (ccp). Click on the wisdom contact flow block and select your wisdom domain from the list under set manually. From the navigation menu on the left, choose phone numbers from the routing menu. Set up your amazon connect instance. Agent training guide for the amazon connect ccp. 5) enter a number to dial in the text box in e.164 format, for example in the us +15550011234 and choose the “call” button. Easy search for information using keywords. The url to launch the ccp is: Aws documentation amazon connect administrator guide. Linkactiv group amazon connect training for agents damian fernandez matus
